Product Replacement Procedures

You may request change/ replacement of the product(s) you have purchased within 30 days from the date you receive your product(s). In order for you to replace the product(s) you have purchased;

1. You must return the product together with the invoice and its original box, and write the product code of the other product you requested for replacement, on the box.

2. The product must be sent back in its original box / packaging and with the original invoice.

3. There should be no text, duct tape or any other deformation on the product packages. Otherwise, your consignment will not be accepted.

After completing the above procedures, you can send your product for replacement.

Address : Selahaddin Eyyubi mah. 1612 sok. No:11-17 Esenyurt - ISTANBUL

Product Return Procedures

You can carry out your RETURN process within 14 working days after completing the following steps in accordance with the Right of Withdrawal of the Consumer Law.

1. You must have initiated the return process on our website (Member Page> Support Requests) or calling us by phone.

2. The labels and information stickers of the product(s) must not be removed and the product(s) were tried without damaging the product.

3. Products, including all accessories and packaging materials, must be in a complete, undamaged, unused and resalable condition.

4. Due to hygienic reasons, products such as swimwear, socks and leggings cannot be returned or exchanged.

5. The product must be sent back with its original box / packaging and the original invoice.

6. There should be no text, duct tape or any other deformation on the product packages. Otherwise, your consignment will not be accepted.

7. You can send your consignments through any Cargo courier. We would like you to know that the consignor pays the shipping fee in exchange and returns, and that the cargo sent against payment will not be accepted in any way.

After completing the above procedures, you can send your product for replacement.

Address : Selahaddin Eyyubi mah. 1612 sok. No:11-17 Esenyurt - İSTANBUL  

You can contact us by calling 0212 672 06 72 between 10: 00/18: 00 on week days or sending an e-mail to [email protected].

* The refunding shall be made to the IBAN number of the customer who placed the order for the orders placed using the payment method “cash at the door. And the return period takes 7 working days after we receive the product.